IT support

By registering to reset your own password you won’t need to call the Technology Services service desk. 

You can either use your own smart device (smartphone or tablet) for work or, if you're eligible, one provided by the council.

Access training for Microsoft 365 products such as Teams and Copilot, and other advice such as how to take a screenshot.

Guidance on using Outlook including adding delegates, sharing email mailboxes and creating meetings.

Guidance on how to map a shared drive (network drive) and how to find the path for a shared drive.

Raise issues, make a service request, get IT support, and get in touch with internal teams including People Support (HR) and Payroll.

How to get access to My Oracle if you are a council employee or work in partnership with the council, or need enhanced access.

Find out about the system we use to process card payments.

We have a network of Superusers to help and support you in using technology. 

Policies outlining best practice for maintaining technology security at Essex County Council.

How to set up a printer so you can print from the office.