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Emergencies and incidents can happen at any moment, it’s important that you know how to respond.
In the event of emergency where there is a serious risk to life or property, always call 999.
You can also contact the security desk (PDF, 135 KB).
Special procedures are in place for emergencies such as fire, medical emergencies, threats, explosion, biological and chemical hazards and acts of terrorism.
In the event of a fire, follow your local fire evacuation procedures. Make sure you know them, not only for your normal place of work but anywhere else you may work.
If there is a medical emergency contact the nearest first aider (names should be on the nearest health and safety noticeboard) and also call 999 if necessary.
For all other emergencies, contact the security desk (PDF, 135 KB).
If you discover a suspicious or unattended parcel or package:
While waiting for further instructions from security, the police or the fire marshals, you should:
Fire marshals will do their usual checks and report to the emergency services at the assembly point.
If you receive a bomb threat on a direct line telephone, stay calm and do not hang up the phone. Any information you can gain about the bomb threat will assist investigators.
On receiving a telephone bomb threat, tell your line manager and security immediately. Security will be responsible for contacting the relevant authorities.
If your role involves regularly handling external calls, familiarise yourself with the bomb threat procedure and checklist (DOC, 133 KB).
Terrorist or criminal incidents of this nature are extremely rare. However, for advice on general mail handling and what to do if you suspect a package may contain a biological or chemical substance, see the HSE website.
It’s probably nothing but… if you see or hear anything that could be terrorist related, trust your instincts and call the anti-terrorist hotline on 0800 789 321.
If you think you have seen someone acting suspiciously, or if you see a vehicle, unattended package or bag which might be an immediate threat, move away and call 999 (or security if in a council building).
We encourage all employees to view the Stay Safe film, Run, Hide, Tell video on YouTube. It gives advice on the steps you can take to keep yourself safe in the rare event of a firearms or weapons attack.
The Emergency Planning and Resilience team offer training sessions which covers:
Take the Action Counters Terrorism awareness course on My Learning.