When sickness absence becomes a concern

In some cases, recurring sick leave could be a sign of an underlying problem.

Managers will receive an email notification when you’ve been off sick in the last 12 months either:

3 separate times
10 days in total
4 continuous weeks

The email is a prompt for them to check your absence record and review the Sickness absence management guidance (PDF, 658KB).

If you are currently managing an employee’s sickness absence under the previous Sickness absence procedure (PDF, 93KB), you should continue using that process through to its conclusion. The new sickness absence management process will only apply to new cases that began from June 2025 onwards. Contact People Support by raising a ticket on the Assyst portal if you are unsure which procedure applies.

What managers should do

Before starting a formal sickness absence procedure, managers should:

consider what support you’ve been given and what impact it has made
review the notes from your ‘Return to Work’ meetings
gather more information and explore options to give you extra support
review the sickness absence management guidance

Formal sickness absence procedure

If you’re still off sick regularly or for a long time and it's continuing to impact your ability to work, your manager may decide to start a formal sickness absence procedure as described in the sickness absence management guidance.

The purpose of the formal sickness absence procedure is to find a way to support you to improve your attendance or return to work.

Outcomes of the formal sickness absence procedure

Depending on individual circumstances, the procedure will usually involve a number of meetings or hearings with your manager, followed by a hearing with an independent manager.

Different outcomes for employees can include:

an immediate return to work
a phased return to work
flexible working hours
changes to office environment or new equipment
a change of role
a written warning or final written warning
resignation from employment
retirement due to ill-health
dismissal from your job by the council

You have the right to appeal decisions made at both the line manager and independent manager hearings.

Employee help guides

Sickness appeal form for employees (DOCX, 51KB)

Joint employee and manager help guides

Sickness absence policy (PDF, 159KB)

Sickness absence management guidance (PDF, 658KB)

Medical redeployment guide for managers and employees (PDF, 193KB)

Manager help guides

The following guides are available from People Support by raising a ticket on the Assyst portal:

•    sickness absence hearing guide for managers
•    how to set up an attendance improvement plan
•    sickness absence report template for managers
•    sickness absence independent hearing guide for managers
•    how to conduct an appeal for managers