When sickness absence becomes a concern
In some cases, recurring sick leave could be a sign of an underlying problem.
Managers will receive an email notification when you’ve been off sick in the last 12 months either:
- 3 separate times
- 10 days in total
- 4 continuous weeks
The email is a prompt for them to check your absence record and review the Sickness absence management guidance (PDF, 658KB).
If your absence started before June 2025, the old Sickness absence procedure (PDF, 93KB) should be used instead. Contact People Support by raising a ticket on the Assyst portal if you are unsure which procedure applies.
What managers should do
Before starting a formal sickness absence procedure, managers should:
- consider what support you’ve been given and what impact it has made
- review the notes from your ‘Return to Work’ meetings
- gather more information and explore options to give you extra support
- review the sickness absence management guidance
Formal sickness absence procedure
If you’re still off sick regularly or for a long time and it's continuing to impact your ability to work, your manager may decide to start a formal sickness absence procedure as described in the sickness absence management guidance.
The purpose of the formal sickness absence procedure is to find a way to support you to improve your attendance or return to work.
Outcomes of the formal sickness absence procedure
Depending on individual circumstances, the procedure will usually involve a number of meetings or hearings with your manager, followed by a hearing with an independent manager.
Different outcomes for employees can include:
- an immediate return to work
- a phased return to work
- flexible working hours
- changes to office environment or new equipment
- a change of role
- a written warning or final written warning
- resignation from employment
- retirement due to ill-health
- dismissal from your job by the council
You have the right to appeal decisions made at both the line manager and independent manager hearings.
Employee help guides
Sickness appeal form for employees (DOCX, 51KB)
Joint employee and manager help guides
Sickness absence policy (PDF, 159KB)
Sickness absence management guidance (PDF, 658KB)
Medical redeployment guide for managers and employees (PDF, 193KB)
Manager help guides
The following guides are available from People Support by raising a ticket on the Assyst portal:
• sickness absence hearing guide for managers
• how to set up an attendance improvement plan
• sickness absence report template for managers
• sickness absence independent hearing guide for managers
• how to conduct an appeal for managers
Letter templates
Return to work meeting form (DOCX, 42KB)
Stage 1 - Invite to sickness absence meeting (DOCX, 77KB)
Stage 2 - Invite to line manager hearing (DOCX, 80KB)
Stage 1 and 2 - Reschedule line manager hearing (DOCX, 79KB)
Stage 1 and 2 - Failure to attend line manager hearing (DOCX, 78KB)
Stage 3 - Invite to independent hearing (DOCX. 63KB)
Stage 3 - Reschedule independent hearing (DOCX, 78KB)
Stage 3 - Failure to attend independent hearing (DOCX, 79KB)