Billing customers for goods and services

How to raise and cancel invoices, view customer accounts and manage customer debts.

The Accounts Receivable team within Business Operations:

  • manages and collects all non-social care billed income
  • provides a credit management to the council and its partners

All employees are responsible for the raising of invoices when needed. You can access My Oracle to view:

  • customers
  • their accounts

Rules to know before raising an invoice

Before starting to raise invoices you should read the council's:

Raising an invoice

To raise an invoice you need:

  • the customer account number
  • the location reference

Once you have these, you can raise an invoice using Oracle Receivables.

You can automate billing if you need to raise an identical invoice to your customer on a regular basis.​

Find a customer number

​​To find a My Oracle version of an industrial and financial system (IFS) customer number, search the IFS look up table (XLS, 3MB).​

If you cannot find a customer, complete a customer request form (DOCX, 40KB).

If a customer’s details have changed you should complete a customer amendment form (DOCX, 60KB).

If you have multiple customers, complete the request multiple customers form (XLS, 60KB)

Cancelling an invoice

If you need to cancel an invoice you can:

  • make amendments ​to an invoice that you have raised today
  • request a Credit Memo to cancel an Invoice by completing a dispute form (DOCX, 40KB)

Credit Memos are managed via disputes. They must be approved on-line under the Scheme of Delegation.

Account enquiries

To managing your accounts you can:

  • view a customer’s account and the associated transaction within My Oracle
  • produce a copy of an invo​ice for printing or emailing to your customer
  • take a card payment from your customer using Ca​​pita Pay 360​

For help, read the My Oracle Guidance Hub​.

Debt management

If you're dealing with a debt, the Accounts Receivable team will need approval before taking any action which may have a cost, such as court fees.

Enforcement options and costs (PDF, 80KB)

County Court fees (PDF, 20KB)

If the debt is irrecoverable, you must complete a write-off form (DOC, 70KB).

Credit Memos are managed via disputes. They must be approved on-line under the Scheme of Delegation.

Contact us

Telephone: 03330 135860, option 2

Email: Accounts.Receivable@essex.gov.uk​​