My Oracle system access

How to get access to My Oracle if you are a council employee or work in partnership with the council, or need enhanced access.

All employees are given access to My Oracle so you can do tasks, such as booking leave, recording  or raising requisitions to buy goods and services.

If you have problems accessing My Oracle, request access using the Request Access to My Oracle form.​

There are different levels of access.

You can use the single sign on process if you:

  • are a council employee or work in partnership with the council (for example, Ringway Jacobs)
  • are in a Human Resources (HR) position on My Oracle
  • have an active directory account
  • use a council device

For more information about single sign on and support, go to the My Oracle hub:

  1. Visit My Oracle
  2. On the My Oracle log-in page, click 'Company Single Sign-On'
  3. On the My Oracle dashboard, click 'My Oracle Hub'

You can access My Oracle using the link provided by Tech Services if you:

  • are a council employee or work in partnership with the council
  • are in a HR position on My Oracle
  • do not use a council device

You can log in using the email address (personal or corporate) associated with your My Oracle account if you:

  • have people or line management responsibilities and need to, for example, approve training requests

Enhanced access

Some employees, such as payroll, will need enhanced access to the system. You can get enhanced access by completing the new user amendment form on the Assyst portal.  
 
We’ll only grant enhanced access if you need it for your role.

If a council partner needs access to My Oracle

Their line manager should contact the Service Centre on 03330 135 888 or go via the Assyst portal to request a partnership record. 

They will need to submit the following information:

  • partner's name
  • their email address
  • National Insurance number
  • position number (if you do not have a position number, contact the Service Centre on 03330 135 888)
  • confirmation that a non-disclosure agreement form has been completed (or that Information Governance are aware and it is covered in the contract)
  • confirmation of whether or not the person intends to use council equipment
  • position title, for example, ‘RJ - ………’
  • location, for example, ‘County Hall - E3’
  • whether the position should be flagged active directory (AD) ‘Yes’ or ‘No’ - choosing AD ‘Yes’ will allow the new user to access My Oracle via single sign-on, but only if they have:
    • access to a council device
    • a council email address
    • an active directory account
  • cost centre for the position
  • the position number and name of the person the new user will report into (this line manager will take responsibility for any actions required to make sure the integrity of council systems and data, such as actioning any leavers) 

Once we have received all the information above, we will create the position and add the new user to it.

The access the user has to My Oracle will be based on whether they are using council equipment or not.

Contact us

To get IT support by using the Assyst portal or calling us on 03330 135 888.

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