Getting business and administrative support

You can request administration support by contacting the Business Support team on the Assyst portal​.​​​ You can also email your request to your service's dedicated email address, if your service has one.

Support includes: 

• ​archiving (electronic or paper)
• meetings support
• event organisation
• Mail Merge (large mailshots)
• data processing and cleansing
• scanning
• volunteer recruitment support
• inbox management  
• booking a minute taker

We consider all requests for administration support. When we can help, we allocate your request to a member of our Business Centre team (PDF,136KB). We work with you to agree the requirements and timescales of the request.  

Support designed for you

We offer a range of support options that can be customised to fit your particular needs.

Project support

We can provide time-limited administration support to help you deliver on your project outcomes. We would typically support projects that run for 6 to 18 months.

Replace and release

We can provide permanent ongoing administration support. This might be suitable for you if your team spends a lot of time on administration tasks that get in the way of achieving outcomes for residents.

Pilot support for short-term administrative tasks

Pilot support is short-term help with administrative tasks, usually lasting for less than 6 months. Pilot support can help you test effectiveness before committing to a longer-term support arrangement.

If you would like to discuss any of these options and the costs involved, please contact your Service Support Manager.

Tell us what you think

We want to hear from you, share your feedback with us.

Happy about the support you have received? Nominate a member of the Business Support team for a WoW Award.​

How we work together 

We are keen to develop and evolve our service to meet your needs. If you would like to re-organise or reprioritise the way we support you, please contact your Service Support Manager. Together we can agree what is important in our partnership.​

Business Support is committed to developing and continuously improving the way we do things. We are skilled in lean six sigma methodologies and are pleased to help review, refine, and improve processes, maximise the use of technology and improve experiences and outcomes for the people of Essex, in partnership with you.